Terms of Service

Last updated: October 1, 2026

These Terms govern your use of the Journey (Journey-HVAC) website and any communications you receive from us. Journey is operated by VentexIQ Inc. ("we," "us").

Our services

Journey is a field-service platform for HVAC contractors — scheduling, dispatch, estimates, invoicing, maintenance, and related tools. Specific product terms are provided at sign-up for the applicable service.

Communications & text messaging

By providing your mobile number or email address and opting in, you agree to receive communications from Journey (operated by VentexIQ Inc.) related to your inquiry, account, and the services you requested — including demo and appointment scheduling, onboarding, and account and support updates.

Message frequency varies based on your activity with us.
Message and data rates may apply.
Reply STOP at any time to opt out, or HELP for help.
Consent to receive text messages is not a condition of purchasing any goods or services.

Your mobile information is never shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade your mobile phone number, your SMS opt-in, or your consent to any third parties. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for full details.

Payments

Fees for paid services are described at sign-up and billed per the applicable plan. Online card payments are processed by a third-party payment processor; we do not store your full card details.

Limitation of liability

To the extent permitted by law, our liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim.

Contact us

Journey-HVAC (operated by VentexIQ Inc.)
PO Box 1954, Ocala, FL 34478
Email: support@journey-hvac.com
Web: www.journey-hvac.com